FAQs

Q: What does Hi-Q TyreSurance cover?

A: Irreparable damage* to any tyre/s**, purchased from any Hi-Q Dealer (regardless of brand), as a result of and unforeseen event caused by a road hazard*** within South Africa, for tyres which are registered via our website www.hiq.co.za, within 30 days from the purchase date reflected on your Hi-Q invoice.

Q: What is TopUp and what does TopUp do?

A: TopUp is the new and exciting benefit offered by Hi-Q. It allows you to elect, for a nominal additional cost, to TopUp your FREE TyreSurance. This will result in the claims matrix not being applied at the point of replacement of your tyre/s when damaged. Instead of only receiving a percentage of the value as reflected on your original Hi-Q sales invoice, you will receive a full credit based on the value of the tyre on your original Hi-Q invoice which you can use towards the purchase of your new tyre when replacing your damaged tyre.

Q: How much does TopUp cost and how do I access it?

A: The cost of TopUp varies based on the size of your tyre. The cost of TopUp is available in-store at any Hi-Q Countrywide.

Q: I have purchased and registered multiple tyres on my invoice for TyreSurance; I want to only purchase TopUp for 1 tyre. Can I do that?

A: No, the TopUp benefit will be only available for purchase for all the tyres noted on your invoice, for example; if you have purchased 4 tyres from Hi-Q, you can only TopUp the TyreSurance on all 4 and not only 1 of the 4.

Q: What is ‘irreparable damage*’?

A: Damage to a tyre, which damage cannot be repaired e.g. side-wall cuts, piercings, tears, bubbles etc. Anything else is excluded e.g. punctures and cost to repair, normal tyre wear, flat spots as a result of harsh breaking etc. Hi-Q will have the final say as to whether the tyre is to be replaced or not and Hi-Q’s the decision is final.

Q: What is a ‘road hazard***’?

A: A hazard of whatever nature on a public or private road in South Africa, including but not limited to, potholes, debris (e.g. glass, steel) etc. Damage to a tyre as a result of a car accident is excluded as this cover is traditionally provided by the comprehensive cover for cars given by insurance companies.

Q: What if my tyre is damaged on a sand or gravel road?

A: You are covered whilst travelling on any public and private road within South Africa (incl. asphalt, gravel, sand etc.) which is designed for use by vehicles fitted with passenger tyres. Any other surface or use is excluded e.g. 4×4 driver training, 4×4 trails/ tours, any recreational activity e.g. performance shows, racing and or exhibitions etc.

Q: Are my 4×4 tyres covered?

A: Yes, if registered within 30 days from the purchase date as reflected on your original Hi-Q purchase invoice.

Q: Are the LDV tyres on my company fleet vehicles covered?

A: Yes, if registered within 30 days from the purchase date as reflected on your original Hi-Q purchase invoice.

Q: How long does the cover last?

A: For 2 (two) years from the date reflected on your Hi-Q invoice or until the tread depth is less than 2mm, whichever occurs sooner.

Q: Are there any additional costs?

A: No, not for the TyreSurance benefit. The only additional cost will be if you elect the TopUp benefit which will result in the claims matrix not being applied by Hi-Q at the point of replacement when damaged.

Q: What is the price of the tyres if I do not want Hi-Q TyreSurance?

A: It stays the same. The Hi-Q TyreSurance benefit is included as standard in every purchase.

Q: Is anything else included?

A: The claim only includes credit towards the purchase of a new tyre from a Hi-Q Dealer as per the value reflected on the original Hi-Q invoice.

Q: Will TyreSurance cover the replacement of my other undamaged tyres fitted to my car that may have to be replaced as well due to tread depths that are no longer being the same.

A: No

Q: Are fitment, alignment and balancing of new tyre/s covered?

A: No.

Q: How is Hi-Q TyreSurance different to a tyre manufacturer’s warranty?

A: All manufacturers generally provide their own manufacturer’s warranty on their tyres which allows you to claim against them for standard manufacturer defects. This cover for defects excludes any damage to tyres as a result of a road hazard, which Hi-Q TyreSurance provides a benefit for.

Q: What happens to the Hi-Q TyreSurance benefit if I sell my car?

A: The cover will remain in place provided that the vehicle registration number does not change.

Q: Will the TyreSurance benefit remain in place if I transfer my tyres to another car?

A: No.

Q: Where can I get access FREE TyreSurance, get additional information on the Hi-Q TyreSurance benefits, learn more about or purchase TopUp and read the terms and conditions?

A: Every Hi-Q Dealer countrywide offers the FREE TyreSurance benefits on every tyre purchased as defined herein. You can also access the TopUp benefit on our website when you register your original Hi-Q sales invoice for your FREE TyreSurance. In addition, information brochures are available in-store when you buy your tyre/s and our friendly, qualified staff will be able to further assist you. You can log on to www.hiq.co.za

Q: When does my Hi-Q TyreSurance cover start/commence?

A: Immediately once you have registered invoice by completing all the required fields www.hiq.co.za

Q: How do I register my tyres/invoice?

A: Log on to www.hiq.co.za, click the TyreSurance Registration button and correctly fill in all the required fields.

Q: Do I have to pay anything when I register my tyre/s?

A: No. The only additional cost will be if you elect the TopUp benefit which will result in the claims matrix not being applied by Hi-Q at the point of replacement when damaged.

Q: How long do I have to register?

A: You have 30 days from the date reflected on the original Hi-Q invoice. You may not register your tyre after you have damaged it.

Q: How long do I have to purchase TopUp?

A: You have 30 days from the date of purchase to purchase TopUp – on completing the registration process for TyreSurance you will be prompted to purchase the TopUp benefit so that the claims matrix will be waived when accessing the TyreSurance benefit.

Q: How can I purchase TopUp if I didn’t buy it at the time of registering my invoice for TyreSurance?

A: On completing the registration process for TyreSurance you would have been be prompted to purchase the TopUp benefit to TopUp your TyreSurance. If, at the point of registration you elected not to TopUp your TyreSurance, you can do so by logging on to www.hiq.co.za and purchasing TopUp by re-entering your details. Remember you only have 30 days from the date reflected on the original Hi-Q invoice in order to purchase TopUp.

Q: Can I TopUp tyres I did not purchase from Hi-Q?

A: No, TopUp is not an insurance product. You will only have the option to TopUp your TyreSurance benefit. As tyres purchased from any Dealer other than a Hi-Q Dealer do not offer FREE TyreSurance, your tyres will have no benefit in order to TopUp. You will have to contact a registered insurance company in order to explore the options which may be available to you.

Q: Can I TopUp the FREE TyreSurance on tyres I purchased from Hi-Q prior to 01 February 2020?

A: No, unfortunately you will only be able to TopUp the FREE TyreSurance on all tyres purchased from Hi-Q from 01 February 2020 onwards.

Q: How do I know if I have successfully registered for TyreSurance and/or elected the TopUp benefit?

A: You will receive a confirmation email.

Q: What if I miss the 30 day registration deadline?

A: You will unfortunately not be able to register after the deadline has lapsed or take advantage of the Hi-Q TyreSurance benefit if your tyre is damaged.

Q: Will my registration information be used by any other party other than Hi-Q?

A: No, we have a strict privacy policy. Your details will be kept private under all circumstances.

Q: Where can I claim?

A: You can only claim at a Hi-Q Dealer in South Africa. Only Hi-Q will honour the benefits afforded to you by Hi-Q TyreSurance.

Q: What is the claims process?

A: Should you need to claim, visit any Hi-Q Dealer, you need to take both your registered damaged tyre and the car with the vehicle registration/licence plate number that you used during registration to any Hi-Q Dealer. The cause of the damage will be assessed and determined by Hi-Q while you are in-store. Credit will be awarded based on the matrix or, in the case that you elected TopUp, based on the full value as reflected on the original Hi-Q sales invoice. Hi-Q will have the final say as to whether the tyre is to be replaced or not and Hi-Q’s the decision is final.

Q: Can I get paid out in cash instead of a credit towards my next purchase at Hi-Q?

A: No.

Q: Can I only claim at a Hi-Q Dealer?

A: Yes.

Q: How long does a claim take to process?

A: Almost immediately. You will need to have the claim processed at any Hi-Q Dealer Countrywide, our Dealer will assess the damage; obtain the authorisation and credit amount due to you, whilst you are in-store.

Q: How long do I have to claim?

A: You have 30 days from the date of the incident that caused the damage.

Q: Do I have to purchase the exact same tyres as the ones that were damaged?

A: No. You can purchase any tyre/s as defined herein, no matter the brand, make or size. Don’t forget to also register and TopUp your new tyre/s so you qualify for the Hi-Q TyreSurance benefit on your new tyre/s.

Q: Is there a maximum amount that I can claim for?

A: The maximum claim value per tyre is limited to that value noted on the original Hi-Q sales invoice or R6,000.00 incl. VAT, whichever is the lesser.

Q: Can I opt-in so that Hi-Q can send me marketing information, special offers, keep me updated on further exciting developments within Hi-Q?

A: Yes, you can opt-in for us to keep you abreast on all that’s new and exciting offered by Hi-Q. Just tick the relevant box on our website when you register your tyre/s. You will also be able to opt-out at any time.

* Damage to a tyre, which damage cannot be repaired e.g. sidewall cuts, tears, bubbles etc. Anything else is excluded e.g. punctures and cost to repair, normal tyre wear, flat spots as a result of harsh braking etc.

** All passenger tyres including Sedans, Bakkies, Taxis, SUV’s, 4×4’s, LDV’s, Caravans and Trailers (excluding re-tread tyres, tyres larger than 750/16 and vehicles not registered in South Africa).

*** A hazard of whatever nature on a road, including but not limited to, potholes, debris (e.g. glass, steel) etc. Damage to a tyre as a result of a car accident is excluded as this cover is provided by the comprehensive cover for cars given by insurance companies.

By registering for TyreSurance, or electing the TopUp benefit, you agree to and have accepted all Terms & Conditions.

Hi-Q reserves the right to change, add, suspend, cancel, remove or otherwise modify any benefit, term, condition etc. at any time and without prior notice. Any revisions will be shall be noted herein.